Terms & Conditions

About these terms

These Terms & Conditions ("terms") apply when you use the FixWhistle website, the FixWhistle customer app or the FixWhistle professional app (together, "FixWhistle"). "FixWhistle", "we", "us" and "our" mean FixWhistle, with its head office at SCO-32 (Basement), Vyapar Sadan, Anamika Enclave, Sector-14, Gurugram, Haryana 122007. "You" means the person using FixWhistle.

By creating an account or booking a service, you agree to these terms. If you don't agree, please don't use FixWhistle. Our Privacy Policy explains how we handle your personal information and forms part of these terms.

What FixWhistle does

FixWhistle helps you find, book and pay for home services — such as electrical work, plumbing, AC servicing, painting, pest control and cleaning — carried out at your home by trained professionals who work with FixWhistle.

• Every professional completes identity (KYC) verification before they can take jobs.
• We take your booking, assign a professional, keep you updated, collect payment and handle support.
• The services offered, and their prices, are shown in the app and can change over time. A service shown in the app is not a promise that a professional is available at every time.

Your account

• You must be at least 18 years old and able to enter into a contract under Indian law.
• You sign in with your mobile number using a one-time code sent on WhatsApp. Keep your phone and WhatsApp account secure — anyone with access to them can sign in as you.
• Your mobile number identifies your account and can't be changed in the app. To change it, contact support.
• Keep your name, address and contact details accurate. We rely on them to send the right professional to the right place.
• You are responsible for activity on your account. Tell us straight away if you think someone else has used it.

Where we operate

FixWhistle currently serves selected areas only. Before you book, the app checks your service address; if it's outside the area we serve, the app shows "Coming soon" and the booking can't be placed. We may refuse or cancel a booking if the address turns out to be outside our service area or can't be located.

Booking a service

You can book by choosing a service from the categories, or by describing the problem to our AI assistant, which suggests the right service or an inspection.

• Scheduled bookings are for a date and time you choose.
• Instant bookings ask us to send the nearest available professional as soon as possible. An instant booking may carry an instant booking fee, which is always shown before you confirm.
• Your booking is confirmed when it appears in the app as booked. We then assign a professional based on availability, skills and distance, and you can see who is coming once they're assigned.
• If an assigned professional can't make it, we will try to assign another professional. If we can't, we'll tell you and you can reschedule or cancel at no charge.

Prices, quotes & fees

Fixed-price services

Where a service shows a price, that price is all inclusive — labour, visit and GST — for the quantity you book. Some services include a set number of units (for example, a number of switches or fans) and show the price for each extra unit; extra units are charged at that rate only if you need them.

Services priced after inspection

Some work can't be priced until a professional sees it. For these services, the app shows the visit or inspection charge before you book. After inspecting, the professional sends you a quote in the app. No work beyond the visit is charged unless you approve the quote in the app. If you reject it, you pay only the visit or inspection charge shown when you booked.

Additional work, parts and materials

If the job needs more work, spare parts or materials than the booking includes, the professional raises it as an additional quote in the app for you to approve or reject before it's done. Please don't agree to extra charges outside the app.

Coupons

Coupons and offers are subject to the conditions shown with them (for example, validity, minimum order value or eligible services), can't be exchanged for cash and may be withdrawn at any time. A discount is applied to the amount payable once the coupon is accepted in the app.

Free inspections & bigger jobs

For larger or less predictable work — such as painting a home, complete rewiring or multiple installations — you can request a free inspection from the "Free inspection", "Need a bigger job?" or "Not sure?" options in the app.

• The inspection is free and there is no obligation to go ahead with the work.
• The date and time you pick are a preference. Our team will contact you by phone or WhatsApp to confirm the visit.
• After the visit you'll receive a work plan and quote. If you accept it, the work is booked and priced separately under these terms.
• Please describe the job accurately and share photos where you can — it helps us send the right expert.

Start & completion codes

To protect you, each job uses two codes, shown in the app and sent to you on WhatsApp:

• Start code — share it only when the professional is at your door and ready to begin. The professional can't start the job without it.
• Completion code — share it only after you have checked the work. Sharing it confirms that the work has been completed, and the job is then marked as done.

Payment

• Payment is due once the work is completed: in cash to your professional (who records it in the app), or online in the app.
• The amount payable is the booked price or approved quote, plus any approved additional quotes and any instant booking fee, less any coupon discount. You'll see the amount before you pay.
• Online payments are processed securely by our payment partner. We don't see or store your full card details.
• Pay only the amount shown in the FixWhistle app. If you pay in cash, make sure your professional marks it as received in the app, so the payment is recorded against your job and covered by our support. Don't make separate payments to a professional outside the app.
• If a payment fails, you can try again from the job in the app. If you've been charged incorrectly, contact support and we'll review it; approved refunds go back to the original payment method.

Cancelling & rescheduling

If you need to change a booking

• Cancel at no charge at any time until your professional is on the way. Once they're on the way or the work has started, the booking can't be cancelled in the app, but you can reschedule it.
• Reschedule up to 2 times per booking, to a time within the next 7 days. For further changes, contact support.
• Because you pay after the work, cancelling an unstarted booking costs you nothing.

If we need to change a booking

Occasionally we may need to reschedule or cancel a booking — for example if no professional is available, the address is outside our service area, or there is a safety concern. We'll tell you in the app and help you rebook.

At your home

To help the job go safely and smoothly, please:

• Make sure an adult (18 or over) is present for the visit and can give access to the work area.
• Provide a safe working environment — including access to electricity and water where the job needs them — and keep children and pets away from the work area.
• Get any permission the job needs, for example from your landlord or housing society.
• Keep valuables and fragile items away from the work area.
• Don't ask a professional to do work that is unsafe, illegal or outside the booking without a quote in the app.
• Treat professionals with respect. We don't tolerate harassment, abuse or discrimination of anyone using FixWhistle.

A professional may decline or stop work if conditions are unsafe. If that happens because of conditions at the site, the visit or inspection charge may still apply.

Quality, photos & tracking

• Professionals may take before and after photos of the work. These are used as proof of work, for quality checks and to handle any complaint.
• While a professional is travelling to you and while the job is in progress, their location is shared so you can track their arrival and so we can confirm the work happens on site.
• After a job you can rate and review your professional. Reviews help us maintain quality.

Complaints & warranty

If something isn't right with a completed job, raise it through Help & Support in the app — choose "Warranty" for a problem with work we've done, "Complaint" for anything else about a job, or "General" for other questions. Please report problems as soon as you notice them and include photos where you can.

We'll review every request. If the problem is caused by the workmanship on a FixWhistle job, we'll arrange for it to be put right. Problems caused by misuse, accidental damage, wear and tear, faulty items you supplied, or work done by someone else afterwards aren't covered. Manufacturer warranties on parts are provided by the manufacturer.

The AI assistant

The AI assistant helps you describe your problem and suggests a service or an inspection. It can read and reply out loud, and you can share a photo of the problem.

• Replies are generated automatically and may sometimes be incomplete or wrong. Always check the booking summary — service, price, time and address — before you confirm.
• The assistant only suggests services FixWhistle offers, at the prices shown in the app. It can't change prices or promise anything that isn't shown in your booking.
• Don't share passwords, payment details or other sensitive information in the chat.

Reviews & content you share

When you share reviews, messages, photos or videos on FixWhistle, you confirm they're accurate, that you have the right to share them, and that they're not offensive or unlawful. You allow us to use them to provide and improve the service — for example, showing site photos to the professional and our team, or showing your rating of a professional. We may remove content that breaks these terms.

Fair use of FixWhistle

You agree not to:

• Make false bookings, use another person's account or provide false information.
• Arrange or pay for work with a professional you met through FixWhistle outside the app, to avoid the platform.
• Try to access parts of FixWhistle you're not meant to, interfere with how it works, or copy or scrape its content.
• Use FixWhistle for anything unlawful, or to harass or harm anyone.

For FixWhistle professionals

If you use the FixWhistle professional app, these terms apply to you as well, alongside your agreement with FixWhistle. In particular:

• You must complete KYC verification and keep your details and documents up to date.
• You must start a job only with the customer's start code at the customer's address, and complete it only with the completion code after the customer has checked the work.
• Your location is shared while you're on the way to a job and while a job is in progress, for customer updates, safety and to confirm work on site.
• Charge customers only through the app — the booked price and quotes the customer has approved in the app.
• If you can't make a job, release it in the app as early as possible so it can be reassigned.
• Attendance, salary and advances shown in the app are recorded under your agreement with FixWhistle.

Our responsibility to you

We work to make sure every job is done with reasonable skill and care, and we'll put right workmanship problems as described in Complaints & warranty.

• We aren't responsible for losses that weren't reasonably foreseeable, for problems with items or materials you supplied, or for delays or failures caused by events outside our reasonable control (such as severe weather, strikes or outages).
• To the extent the law allows, our total liability for any booking is limited to the amount you paid for that booking.
• Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that can't be excluded, or our liability for death or personal injury caused by our negligence.

Suspending or closing accounts

You can stop using FixWhistle at any time and ask us to close your account by contacting support. We may suspend or close an account, or refuse a booking, if these terms are broken, if we suspect fraud or misuse, or to protect the safety of customers or professionals. Payments due for work already completed remain payable.

Governing law & disputes

These terms are governed by the laws of India. If you have a problem, please contact us first — most issues are resolved quickly through support. If a dispute can't be resolved, it will be subject to the jurisdiction of the courts at Gurugram, Haryana, without affecting your right to approach a consumer commission under applicable law.

Changes to these terms

We may update these terms as FixWhistle changes. The date at the top of this page shows when they were last updated. If we make an important change, we'll let you know in the app or by message. Bookings already placed are governed by the terms in force when you booked.

Contact & grievances

For help with a booking, the quickest way is Help & Support in the app. You can also reach us here:

We acknowledge grievances within 48 hours and aim to resolve them within one month of receipt.