What we delete
- Your login: your account, the link to your mobile number, your signed-in devices and notification tokens.
- Your profile: name, mobile number, email, addresses and saved locations, and profile photo.
- Your favourites, notifications, AI assistant chats with their photos, and your support requests (except a booking complaint, which stays with that booking without your name).
- Professionals also: KYC documents and numbers (Aadhaar, driving licence, bank account and IFSC), ID photos and selfies, attendance locations and live location data.
What we keep, without your name
Some records must be kept by law or are needed by the other person in a booking. We keep these anonymised — no name, mobile number, email, address or photos, and not linked to you:
- Completed and cancelled bookings with their amounts, payments and invoices — kept for 8 years for tax and accounting (Companies Act, GST).
- A professional's salary and payout records, for the same reason.
- Reviews and ratings you left stay on the professional's profile, shown as “Deleted user”.
- A short note that an account was deleted (when, from which app, and your reason if you give one).
Before you delete
- If you have a booking in progress (or, for professionals, a job assigned to you that isn't finished), cancel it or wait until it's completed first.
- Deletion happens straight away and can't be undone. There's no waiting period.
- Lost access to your number? Write to fixwhistle@gmail.com and we'll help after confirming it's you.
More in our Privacy Policy.