Privacy Policy

Who this policy covers

This Privacy Policy explains how FixWhistle ("we", "us"), with its head office at SCO-32 (Basement), Vyapar Sadan, Anamika Enclave, Sector-14, Gurugram, Haryana 122007, handles personal information when you use our website, the FixWhistle customer app or the FixWhistle professional app. It applies to customers, to professionals who work with FixWhistle, and to visitors of this website.

By using FixWhistle you agree to this policy, which forms part of our Terms & Conditions. Where the law requires your consent, we ask for it in the app — for example before using your location, camera or microphone.

What we collect

From customers

• Account details — your name, mobile number and, if you choose to add it, your email address.
• Addresses — saved and service addresses, including their map coordinates, so professionals can find you and we can check you're inside our service area.
• Booking details — services, quantities, dates and times, prices, quotes you approve or reject, cancellations, reschedules, coupons used and the start and completion codes for your jobs.
• What you send us — messages and voice requests to the AI assistant, photos you attach, site photos or videos for free inspections and bigger jobs, reviews, ratings and support requests.
• Payment records — amounts, payment status and references from our payment partner. We don't receive or store your full card details.
• Device information — a notification token so we can send booking updates, and basic technical information such as app version and error logs.

From professionals

• Profile and verification — name, mobile number, photo, skills and service categories, and identity (KYC) documents.
• Work records — jobs assigned and completed, job photos, ratings, attendance, salary, advances and related requests.
• Location during jobs — see Location & live tracking.

App permissions

The apps only ask for a permission when you use a feature that needs it, and you can turn any of them off in your phone's settings. Some features won't work without the related permission.

How we use it

• To create and secure your account, including signing you in with a one-time code on WhatsApp.
• To take bookings, check your address is in our service area, assign the right professional and keep you updated.
• To send you start and completion codes, quotes and booking updates in the app, by notification and on WhatsApp.
• To process payments, apply coupons and keep financial records.
• To verify professionals, manage their jobs, attendance and pay, and confirm work happens at the booked address.
• To handle complaints, warranty requests and support, and to investigate fraud, misuse or safety issues.
• To improve our services — for example, the quality of AI suggestions and how professionals are matched.
• To meet legal, tax and regulatory requirements.

We don't sell your personal information, and we don't use it for third-party advertising.

Who we share it with

With the people involved in your job

When a professional is assigned, they see what they need to do the job: your name, the service address and its location, contact details, the job description and photos you shared. Customers see the assigned professional's name and, while they're on the way, their live location.

With service providers who run FixWhistle for us

These providers process information on our behalf, only for the purposes below, and under contractual confidentiality and security obligations:

When the law requires it

We may disclose information if required by law, court order or a government authority, or where needed to protect the rights, property or safety of FixWhistle, our customers, professionals or the public. If FixWhistle is involved in a merger or acquisition, information may be transferred as part of it, under this policy's protections.

Location & live tracking

• Customers: we use your location only when you choose to detect your address or pick it on the map. We don't track customers.
• Professionals: location is shared while you're on the way to a job, so the customer can see your arrival, and while a job is in progress, so we can confirm the work is done at the booked address. It is collected only while the professional app is in use. Live location is deleted as soon as the trip ends (job completed, cancelled, handed back or rescheduled); precise on-site locations saved on a job are removed 90 days after it's completed, keeping only an approximate (~100 m) arrival point as proof of the visit; attendance check-in/out locations are deleted after 12 months.

AI assistant & voice

When you use the AI assistant, your messages, any photo you attach and the text of your voice requests are sent to our AI provider to understand what you need and suggest a service. Phone numbers and email addresses typed into the chat are masked before anything is sent, and location data is removed from photos. Photos are private to you (and our support team) and are never published. Conversations, their photos and voice replies are deleted 90 days after your last message; if a chat becomes a booking, the photo is kept with that booking. Please don't share passwords, payment details or other sensitive information in the chat.

Payments

You can pay in cash to your professional after the job, or online. Online payments (UPI, cards, netbanking) are handled directly by Cashfree Payments, an RBI-authorised payment aggregator. FixWhistle receives the payment amount, its status, the method used (for example UPI) and a reference — never your card number, CVV or UPI PIN. Cashfree's use of your payment information is covered by its own privacy policy. For cash payments we record the amount and the professional who collected it.

How long we keep it

We keep personal information for as long as your account is active and as needed to provide the service. After that, we keep only what we need to meet legal, tax and accounting obligations, resolve disputes or enforce our terms — such as booking and payment records — and delete or anonymise the rest. Sign-in codes are kept only briefly and stored in a protected form.

Keeping it safe

We protect your information with measures such as encrypted connections, access controls that limit who in our team can see it, and protected storage for sensitive items like sign-in codes and KYC documents. Codes are never shown to anyone other than the customer. No system is completely secure, so please keep your phone and WhatsApp account protected and tell us straight away if you suspect misuse.

Your rights & choices

Under the Digital Personal Data Protection Act, 2023 and other applicable law, you can:

• Ask for a summary of the personal information we hold about you and how we use it.
• Correct or update information that's wrong or incomplete — most of it, like your name and addresses, can be edited in the app.
• Delete your account and personal information, except what we must keep by law — in the app (Profile → Delete account) or on our account deletion page, which also explains exactly what is deleted and what is kept anonymised.
• Withdraw consent you've given, for example by turning off location, camera or microphone access. This won't affect processing that happened before.
• Nominate another person to exercise these rights for you in case of death or incapacity.
• Raise a grievance with us, and if you're not satisfied, with the Data Protection Board of India.

To use any of these rights, write to fixwhistle@gmail.com from the contact details on your account, or contact us through Help & Support in the app. We may need to confirm your identity first.

This website

This website doesn't use analytics or advertising cookies, and doesn't ask you for personal information. It loads fonts from Google Fonts, and the About page shows an embedded Google Map, so your browser connects to Google, which may set its own cookies under its privacy policy. If you email or call us, we use your details only to reply.

Children

FixWhistle is meant for adults. You must be 18 or older to create an account, and we don't knowingly collect personal information from children. If you think a child has given us their information, contact us and we'll delete it.

Changes to this policy

We may update this policy as FixWhistle changes. The date at the top shows when it was last updated. If we make an important change, we'll tell you in the app or by message before it applies.

Contact & grievances

For any question or complaint about your personal information, contact our Grievance Officer:

We acknowledge grievances within 48 hours and aim to resolve them within one month of receipt.